Terms and Conditions of Use

INTRODUCTION

1.1. www.tatapart.com ("tatapart") is a web portal owned and operated by M/s Aman Motors (“Company/We/Us/Our”), Operating under the marked name “tatapart - spare parts expert,” it is an online marketplace for Tata Motors spare parts. These Terms and Conditions of Use (“Terms and Conditions” or “Terms”) govern the use and access of the web portal and our mobile application “tatapart - spare parts expert" (individually known as platform and collectively as platforms).

CONTRACTUAL RELATIONSHIP

2.1. These Terms constitute a legally binding and enforceable agreement between the Company and any natural or legal person (“Customer/Consumer/User/You/Your”) interested in buying or selling any spare parts or such other services (“Services”) listed on the platforms and expressly supersede prior written agreements with you.

ACCEPTANCE OF TERMS OF USE

3.1. tatapart provides data for the customer to search for required spare parts or car-related products, any information regarding cars, their maintenance, etc. (referred to hereafter as "Service") subject to the following Terms and conditions of use. By using the Service in any way, you agree to be bound by these Terms. Furthermore, when using any particular tatapart service or services, you agree to abide by any applicable posted guidelines for all tatapart services, which are subject to change from time to time and without any prior intimation. In case you do not agree to the Terms, you may not use or access or stop your use or access of our Services. You are requested to go through these Terms prior to accessing or using the Platforms.

3.2. You hereby represent that you are of legal age; eighteen (18) years of age or above; and are fully able and competent to understand and agree to the Terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with the Terms stated therein. If you are under the age of 18 years, you may use the platform(s) only with the involvement of an adult, whether parents, guardians or any other person above the legal age.

3.3. If you are using the platform(s) on behalf of an Organization/Company, you agree to these Terms on behalf of that Organization/Company and you represent that you have the authority to act on behalf of the Organization/Company.

3.4. If you use any of our platform(s), you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activity that occurs under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within the “My Profile” area of the platform(s). You agree and acknowledge that you will use your account on our platform(s) to purchase the product only for your personal use and not for business purposes unless you are a registered business/Organization/Company and have a registered business account with us.

3.5. Should you object to any Terms, any guidelines, or any subsequent modifications thereto or become dissatisfied with tatapart in any way, your only recourse is to immediately discontinue use of our platform(s) and or Services. You are, however, encouraged to inform our customer care team, who will do their best to address your concerns.

DESCRIPTION OF PLATFORM(S)

4.1. tatapart aims to organize the market of Tata Motors spare parts in India and become the most sought-after destination for everybody interested in the car service industry wherein every user shall have the possibility to identify the necessary spare part in an easy way through continuously updated catalogues.

4.2. The platform(s) shall provide information and product(s) about applicability, replacement of spare parts or any other car-related products.

4.3. You acknowledge that the Company is providing only a platform(s) to avail the services and does not provide any of the services listed above and that all such above-stated services are provided by other independent sellers who are not employed by the Company.

4.4. You acknowledge that even after accepting and/ or confirming an order, the Company cannot guarantee its availability. The Company shall make reasonable efforts to connect you with the independent sellers in order to fulfil your order.

4.5. You acknowledge that the time period for the delivery of products/ services is estimated and proximate in nature. The Company does not guarantee that such products/ services shall be delivered to you and or delivered within the time period mentioned while placing the order.

GENERAL TERMS OF USE

5.1. You hereby explicitly agree to be bound by the Terms by using the platform(s), whether such usage is for the purpose of any purchase or not.

5.2. You are hereby authorized to use the platform(s) for lawful purposes or for the purposes as mentioned in the Terms.

5.3. Any unauthorized use of the platform(s) shall lead to legal consequences against such user as per the applicable laws of the land.

5.4. The prices and availability of the products offered on the platform(s) are subject to change, without any prior intimation/notice or any consequential liability on the Company.

5.5. Any/all offers on products shall be for a limited period of time, as mentioned under on the platform(s). The Company may at its sole discretion modify, extend, update or withdraw the offers on products without any prior intimation/notice to the user.

5.6. The Company shall endeavor to provide accurate products, services and pricing information. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, the Company may, at its sole discretion, either contact the user for instructions or cancel the order, which the user shall be notified about.

5.7. The Company is entitled to display prices of product(s) or service(s) in accordance with prices received from either the seller(s)/manufacturer(s)/distributor(s) or any other person(s)/entity(s) responsible/authorized to sell their products on the platforms. The Company shall have the right to modify such prices of product(s) or service(s) at any time, without any prior information. The Company shall not be held liable for changes in prices of product(s) or service(s) beyond its reasonable control. Such instances may include but not be limited to, change in maximum retail price (MRP) from the seller(s)/manufacturer(s)/distributor(s) or any other person(s)/entity(s), change in the batch number of the product(s) or services(s) leading to a change in MRP, etc.

5.8. The Company may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reasons beyond its reasonable control, whatsoever, cancel the orders placed by the user(s)/customers. The Company’s decision of cancellation of such order(s) shall be final and the Company shall not be held liable for such cancellation, whatsoever. If the order is canceled after a successful payment is made by the user and the credit card has been charged, the Company shall endeavor to reverse the payment in the user's source payment method whether debit card, credit card, bank account, UPI or any other method.

5.9. In case of requests for order cancellations, the Company, at its sole discretion, reserves the right to accept or reject requests for such order cancellations for any reason whatsoever, without being liable to show cause to the user(s). As part of usual business practice, if the Company receives a cancellation notice and the order has not been processed by the Company, the Company shall endeavor to cancel the order and refund the same amount paid by the user within a reasonable period of time.

5.10. In case the order has already been processed, it is pertinent to note that the Company shall not cancel the same and shall reserve full rights to decide whether to process the order or not. The user hereby agrees and undertakes that the decision made by the Company in such a case, is acceptable to the user and the user shall not hold the Company liable against any damages and/or delays and shall indemnify the Company against any legal consequences.

5.11. Under no circumstances shall the Company's liability exceed giving the user a replacement of the same product(s) or service(s) and/or an alternate product or service of the same monetary value;

5.12. The user(s) shall be prohibited from carrying out any illegal activity on the platform(s) including but not limited to the acts mentioned, violating or attempting to violate the integrity or security of the platform(s); transmitting any information on or through the platform(s) that is disruptive or competitive to the provision of our Services; intentionally or unintentionally submitting on the platform(s) any incomplete, false or inaccurate information; making any unsolicited communications to other Users; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars, scripts or intelligent agents) to navigate or search the platform(s); circumventing or disabling any digital rights management, usage rules, or other security features of the platform(s). Any unlawful activities on the platform(s) are prohibited by the laws of India.