RETURN, CANCELLATION AND REFUND POLICY

A. Introduction

tatapart.com (“tatapart”) is a web portal owned and operated by [Your Company Name], a company incorporated under the Companies Act, 2013, having its registered office at [Your Office Address]. tatapart is an online marketplace for automotive spare parts. We believe in easy returns, cancellations, and refunds for any natural or legal person (“Customer/Consumer/User/You/Your”) interested in buying products and services listed on our web portal and mobile application (collectively known as "platforms"). This Return, Cancellation, and Refund Policy (“Policy”) governs your use of any of our platform(s).

B. Contractual Relationship

This Policy constitutes a legally binding and enforceable agreement between the Company and the user(s) interested in buying products and/or services (“Services”) on our platforms and supersedes prior written agreements with you.

C. Acceptance

tatapart provides a platform(s) for its customers to search for required products and services, subject to this Policy. By using the platform(s) in any way, you agree to be bound by this Policy. Furthermore, when purchasing any product(s) and/or service(s), you agree to abide by all applicable guidelines and policies, which are subject to change without prior notice. If you do not agree to this Policy, you may not use or access our platform(s).

You represent that you are eighteen (18) years of age or above (“legal age”) and are fully competent to understand and agree to the terms, conditions, and obligations set forth in this Policy. If you are under the age of 18, you may use the platform(s) only with the involvement of a parent, guardian, or any other person of legal age.

If you are using the platform(s) on behalf of an organization or company, you agree to this Policy on behalf of that organization or company and represent that you have the authority to act on behalf of the organization or company.

If you object to this Policy or any subsequent modifications or become dissatisfied with tatapart in any way, your only recourse is to immediately discontinue the use of our platform(s). However, you are encouraged to inform our customer care team here, who shall endeavor to address your concerns.

Most items purchased from independent sellers listed on our platforms are returnable within a 10-calendar day period (independently known as the “return window” and collectively known as “return windows”) except those that are explicitly identified as non-returnable.

Applicable products and services may be returnable within the applicable return window of 1 calendar day if received in a condition that is either physically damaged, has missing parts or accessories, defective, or different from their description on the product detail page of our platform(s). However, you are encouraged to ensure compatibility and applicability of our products and services before purchase. The Company shall not be obligated to perform under this Policy in case of non-compatibility, non-applicability, or misjudgment of products and/or services purchased from our platform(s).

D. General Terms and Conditions of Returns

Returns are subject to the following terms & conditions:

1. The request for return is raised within the return window.
2. The product(s) are returned in their original condition along with the original packaging box with MRP tag, sticker label intact and not tampered with, user manual, warranty card, and all accessories therein, with no signs of use, damage, scratches, grease, or dents.
3. The product(s) were not damaged while in your possession.
4. The product(s) are not different from what was shipped to you.
5. The damage return request must be raised within 1 calendar day from the date of delivery, along with images of the part clearly showing the damage, its original packaging, and the outer shipping box from different angles and clearly showing the shipping label.

Products marked as non-returnable on the product detail page, including but not limited to electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, and air fresheners cannot be returned.

If you've received a defective non-returnable product, you may contact us within 10 calendar days from the delivery of the product.

No additional information is required to return an eligible order unless otherwise noted in the category-specific policy.

Customers can initiate the return from the "my order” section on any platform(s).

Products that fulfill the conditions of D-01 are eligible for free returns only.

A free return cannot be created for products that were returned and/or damaged once before.

If a request by you is placed and the seller does not have the same product in stock, a refund would be automatically issued to you.

Customers shall check the consignment for any physical damage and, if any found, mention this on the POD (Proof of Delivery) documents of the logistics carrier.

We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with the product, share it with us using the support form.

In case of a return, do make a video while repacking the part.

While returning the package, the customer should make sure that the products are repacked properly to ensure they don’t get damaged in transit. In case of damage during reverse transit, tatapart shall not be liable for any refunds or returns whatsoever.

In case of a manufacturing defect item's fault claim, the customer(s) may get the part inspected at a brand authorized service center and obtain an inspection report for further investigation.

The final decision regarding the manufacturing defect item's fault claim will be taken by tatapart & the supplier.

Depending on the route and logistics services provider, delivery time may vary. We cannot guarantee that we will receive your returned item.

If you are self-shipping an item that costs more than ₹500, consider using a trackable shipping service and/or purchasing shipping insurance. We shall not be held responsible if we do not receive the package from you.

Shipping and gateway charges are not subject to refund. The cost of return shipping may be deducted from the amount refundable to you.

If your return claim is rejected, we will send back the product(s), on the customer’s request or scrap it after 30 days of keeping it in stock. The customer will be responsible for paying all related shipping costs.

E. General Terms and Conditions of Refund

Once we are notified about your return or the seller notifies us of receipt of the return, as the case may be, our quality check team shall inspect the product and approve or reject the refund.

The refund shall only be issued to the original source payment method within 5 to 7 working days of receiving the products at our facility.

Refunds cannot be processed to any third-party accounts or in cash or kind, under any circumstances.

It usually takes up to 5 to 7 working days for the refund amount to reflect in your source account. If you do not receive the refund within this timeframe, please contact your bank.

F. Shipping Cost Refunds

In case the company cannot arrange the pickup of the returned items, the company can ask you to self-ship the return products via registered post, i.e., India Post only.

The incurred shipping charges shall be refunded subject to the availability of a registered courier receipt.

In case of any issue with the return via registered post, you may contact the team.

G. General Terms and Conditions of Cancellation

Users may cancel an order before the order has been shipped by the company. The company may accept the cancellation and refund the amount to the user(s). However, the company may not be able to cancel orders that are already shipped and/or in transit.

This Policy governs the use and access of the web portal and our mobile application "tatapart - spare parts expert."